The Florida Department of Children and Families is ramping up the state’s abuse hotline. The agency says the horrific death of a ten-year-old girl last year may have been avoided if it had coordinated its information better through the hotline. The child welfare agency says it has a new system that will better serve the state’s most vulnerable citizens.
"Thank you for calling the Florida Abuse Hotline. This is Passion. How can I help you,” asked Passion Ellis, who works for Florida Abuse Hotline.