CDA

Gina Jordan/WFSU

The Consolidated Dispatch Agency (CDA) is on an uphill climb as it works to overcome a series of tragic errors and fill vacant positions.

The agency ran into trouble soon after it was created in 2013. It endured some high profile technical problems that were blamed, in part, for the shooting death of Leon County deputy Chris Smith as he responded to a house fire.

The CDA was also blamed for bumbled responses in the Betton Hills murder of a Florida State University law professor and a shooting at FSU’s Strozier Library.

Now, a new interim director is at the helm. Steve Harrelson has soent nearly 30 years with the Leon County Sheriff’s Office. He’s also the CDA’s fourth director in five years. He says his priorities include fully staffing the dispatch floor – where 500,000 calls are answered annually - and boosting morale.

Consolidated Dispatch Agency
Kate Payne/ WFSU

The Consolidated Dispatch Agency is agreeing to pay $950,000 to the estate of a slain sheriff’s officer. The family of Deputy Chris Smith sued the CDA and local governments after he was ambushed and killed in the line of duty in 2014.

Consolidated Dispatch Agency
Kate Payne/ WFSU

Leon County’s 911 call center is settling with the family of a slain Florida State University professor. It also has two other lawsuits still pending.

Tallahassee’s troubled 911 call center is preparing for a long-awaited software update that could keep first responders safer.

WCOT's youtube channel

A miscommunication of the local joint dispatch center caused a delay in the response to a fatal crash that occurred this past weekend, and officials aren’t too happy.