Florida Blue Says Health Insurance Cards On The Way

Jan 23, 2014

Now that thousands of Floridians have signed up for health insurance through the Affordable Care Act—they’re awaiting their insurance cards. But one of the largest insurers in the state, Blue Cross Blue Shield of Florida, has been slow in making those deliveries.

Florida Blue officials say they’ve added more staff to work on applications and extended service hours in their retail location and call centers to help customers with their insurance questions.

Florida Blue blames the delay in getting out insurance cards to new enrollees on a high volume of enrollments through the healthcare.gov website—the place where Floridians can go to purchase subsidized insurance plans offered under the Affordable Care Act.

The company says it will call customers who had enrolled in its insurance plans by January first and let them know their cards are in the mail. Florida Blue says those cards should be arriving in 7-10 business days. For customers with a February first start date, their cards will be mailed approximately a week after their first payment is received.

So far more than 140,000 Floridians have signed up for insurance coverage under the Affordable Care Act.